Connection problem

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Pacifiquateure

P
Jun 28, 2020
10
9
3
Hi, i come here because i don't know why but since the latest versions, the chat no longer wants to connect. This also happens with Messenger.
Thanks for your help. :)

1709666604163.png
 

021

021
Premium
Developer
Jun 11, 2020
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439
63
Hello!

Go to Admin Control Panel –> Appearance –> Outdated templates. Are there any templates on this page that start with "real_time_chat" or "rtc"?
 

021

021
Premium
Developer
Jun 11, 2020
550
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63
Go to Admin Control Panel –> Appearance –> Click on [Addon: Any] –> Choose "[021] Real-Time Chat".
Are there templates highlighted in red? If you have multiple styles, check this for all active ones
 

S4m'

S4m'
Mar 5, 2023
11
1
3
021 said:
Go to Admin Control Panel –> Appearance –> Click on [Addon: Any] –> Choose "[021] Real-Time Chat".
Are there templates highlighted in red? If you have multiple styles, check this for all active ones
Click to expand...
Hi, I haven't touched the templates either, I installed the addons and configure the web socket and that's it, but it seems that in popup mode it works, but not in the conversation view or in the Messenger view. 🤔

I don't know where this is coming from - there isn't even an error log in the browser console.
 

021

021
Premium
Developer
Jun 11, 2020
550
439
63
S4m' said:
Hi, I haven't touched the templates either, I installed the addons and configure the web socket and that's it, but it seems that in popup mode it works, but not in the conversation view or in the Messenger view. 🤔

I don't know where this is coming from - there isn't even an error log in the browser console.
Click to expand...
Have you updated XenForo Messenger to version 2.0.0?
 

S4m'

S4m'
Mar 5, 2023
11
1
3
021 said:
Have you updated XenForo Messenger to version 2.0.0?
Click to expand...
everything was installed from scratch, so it's not even an upgrade, directly installed the necessary addons RTC is in 3.0.0 and Messenger in 2.0.0 🤔
 

021

021
Premium
Developer
Jun 11, 2020
550
439
63
S4m' said:
everything was installed from scratch, so it's not even an upgrade, directly installed the necessary addons RTC is in 3.0.0 and Messenger in 2.0.0 🤔
Click to expand...
Please make sure all files are uploaded correctly. At the moment, your forum is missing at least one file at
/js/bs/real_time_chat/chat.js
 

S4m'

S4m'
Mar 5, 2023
11
1
3
No the file is present, I installed via the archive so there are no missing files.

It's hard to debug, especially when there are no errors.
 

021

021
Premium
Developer
Jun 11, 2020
550
439
63
S4m' said:
No the file is present, I installed via the archive so there are no missing files.

It's hard to debug, especially when there are no errors.
Click to expand...
Sent you a direct link to an inaccessible file in private messages
 
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